FAQ's

Zambezi Essence Travel & Tours is an Online Travel Agency (OTA) that specializes in providing high-quality, personalized travel experiences to clients from all over the world. We are based in Victoria Falls, Zimbabwe, and our team of experienced travel experts are passionate about helping clients explore the beauty and magic of Africa.

We offer a wide range of travel services, including flights, car rentals, accommodation, transfers, tours, and safaris. Whether you’re looking for a romantic getaway, a family vacation, or an adventure-filled safari, we have something for everyone.

Booking a trip with us is easy and convenient. Simply visit our website, browse through our various packages and itineraries, and fill out the booking form. One of our travel experts will then get in touch with you to discuss your requirements and preferences, and tailor-make a trip that suits your needs.

Absolutely! We understand that every traveler is unique, and we strive to provide personalized experiences that cater to your specific interests, budget, and preferences. Our team of experts will work closely with you to create a tailor-made itinerary that meets your requirements and exceeds your expectations.

We operate in various destinations across Africa, including but not limited to Zimbabwe, Botswana, Zambia, Namibia, and South Africa. We also offer multi-country itineraries that allow you to explore the beauty and diversity of the African continent.

At Zambezi Essence Travel & Tours, we take the security of our clients’ payments very seriously. We use a secure payment gateway that encrypts your credit card information, ensuring that your transactions are safe and protected. We also have a strict policy of not storing any credit card information on our servers, further minimizing the risk of fraud or data breaches.

We understand that sometimes, travel plans can change unexpectedly. In case you need to cancel or change your trip, please contact us as soon as possible. Our cancellation and amendment policies vary depending on the package and itinerary, and we will do our best to accommodate your changes while minimizing any potential penalties or fees.

Yes, we regularly offer special discounts and promotions to our clients. Please check our website or social media pages for the latest deals and offers. You can also sign up for our newsletter to receive exclusive discounts and travel tips straight to your inbox.

Yes, we can certainly assist you with your visa applications and travel documents. Our team of experts has extensive knowledge of African travel regulations and requirements, and we can provide you with the necessary information and guidance to ensure a smooth and hassle-free travel experience.

You can follow us on social media, sign up for our newsletter, or check our website regularly for the latest news, updates, and offers. You can also contact us directly via email or phone to speak to one of our travel experts.

You can contact us via email, phone, or social media. Our contact details are available on our website, and our team of experts is available 24/7 to assist you with any questions or concerns you may have.

Absolutely! We specialize in creating unforgettable honeymoons and special occasions. Our team of experts will work closely with you to design a customized itinerary that meets your dreams and exceeds your expectations.

Yes, we are committed to responsible and sustainable tourism practices. We work closely with local communities and suppliers to ensure that our tours have a positive impact on the environment and local economies. We can help you plan a responsible and sustainable tour that aligns with your values and supports the conservation of Africa’s natural beauty and wildlife.

We take the protection of our clients’ personal information very seriously. We have strict data protection policies in place to ensure that your information is secure and not shared with any third parties without your consent. Our website is also SSL-encrypted, further protecting your data and privacy.

Yes, we can certainly help you plan a group tour or corporate event. Our team of experts can assist with booking flights, accommodation, transfers, and activities for large groups, and we can also provide tailor-made itineraries that cater to your specific needs and preferences.